If you’re not happy with any purchase then we’re not happy.
(1). SHIPPING DAMAGES We must be notified within 5 business days of any shipping damages to the box and contents, or you will need to deal with the carrier yourself to obtain credit from them. We are willing to replace or credit you for damaged items if you report damages to us within 5 business days of receiving the item. Please contact us via telephone 866-266-0400 for instructions concerning damaged merchandise. You must keep the damaged merchandise in its original box with all the cushion material, as the shipping carrier has the right to send a representative to view and/or pick up the damaged item.
(2). If you’re not satisfied with the product you receive, you can return the product for a refund of the purchase price within 30 days of receipt (a 25% restocking fee will be deducted on items returned after the 30th day) as long the item is in new condition and has not been modified or used. A cane that has been shortened from its original manufactured size qualifies as an item that has been modified and not returnable. After 30 days, no items may be returned. We will not issue credit for returns that are missing any parts, shipping pouches, carrying bags or any items that were given as Free bonus gifts. Shipping and handling charges are non-refundable. If you received any free gifts or specials with your initial purchase, they must also be returned in order to receive your credit. If you received FREE shipping and you return an item, the original shipping & handling fee shall be deducted from any refund.
You must call for a Return Authorization number to return any item. We will not accept any returns that have not been pre-authorized. Any returned item must be returned in their original box (or new box) with the original protective plastic cover & original cushioning paper or bubble wrap. All return items must be in brand new, resalable condition. CUSTOMER IS RESPONSIBLE TO PAY FOR RETURN SHIPPING. Any returns that show damage or signs of wear will not be credited. We advise you to insure any return package.
Manufacturers Warranty - All items are guaranteed against "manufacturer’s defects" for a period of 90 days from date of purchase. We will inspect the returned item and determine if it is a manufacturer’s defect. If the item is broken because of a manufacturers defect, we will replace it. Refunds will not be given for items that are broken by the customer and are not deemed to be a manufacturer’s defect. NOTE: If you drop or hit any cane, you could break, chip, or crack, the cane and/or handle, no matter what it is made of. We do not replace canes that are damaged due to dropping. We suggest the purchase of a wrist strap to assist with holding the cane.
We are not responsible for any personal injury or property damage caused by the use of our products. We only sell products manufactured by other companies and have not conducted a safety test/study of any kind. Feel free to ask any questions before purchasing any of our products
We only issue refunds directly to the credit card use for the purchase. We do not issue cash refunds.
All orders placed after 3pm EST will be processed the following business day.
Custom wood and aluminum canes can take up to 5 business days to ship, You will be notified by email.
We ship everything UPS, no Saturday or Sunday delivery.
ALL ORDERS SHIPPING TO CANADA WILL BE SHIPPED BY UPS
PLEASE ALLOW UP TO 15 BUSINESS DAYS.
Contact Cane Depot
Need information on your order? Contact us here: Orders@thecanedepot.com
Need ordering help? Contact us here: Help@thecanedepot.com
Need another type of service? Contact us here: Service@thecanedepot.com
Have a question? Contact us here: 866-266-0400